Qualifications

• Proven customer service skills with a focus on delivering a high-quality user experience
• High School diploma or equivalent, with at least 3 years of relevant work experience
• Basic networking troubleshooting skills
• Extensive knowledge of Windows 10/11 operating systems
• Experience with Active Directory
• Proficiency in MS365 applications, including Teams, Intune, and OneDrive
• Familiarity with software installation via SCCM
• Experience troubleshooting VPN connectivity issues
• Experience using online ticketing systems
• Skilled in providing remote support
• Experience supporting mobile devices
• Ability to work well in a team environment
• Strong communication skills, both oral and written

Responsibilities

• Provide technical support for hardware, software, and networking issues, including installation and troubleshooting
• Diagnose and resolve issues, or escalate as needed
• Offer audio-visual support for conference centers and meeting rooms
• Provide support to executive C-Suite members
• Manage and facilitate hardware moves, additions, and changes
• Coordinate computer configurations and upgrades
• Support mobile devices and VoIP phones
• Resolve printer issues
• Document and track work using an online ticketing system
• Update knowledge base articles and procedures
• Provide occasional after-hours support as needed

Benefits for this role will begin on the 31st day of employment and include medical, dental, and vision insurance. Additionally, employees will have access to HSA, FSA, and DCFSA accounts, as well as a 401(k) retirement plan with employer matching. Paid sick leave and other types of paid time off will also be provided in accordance with applicable laws.